Frequently Asked Questions
Why should I choose K&W Vacation Homes?
We take great pride in ensuring that the vacation
homes that we offer for rental are among the highest caliber in the area with high
standards of cleanliness and maintenance.
We give our guests time to settle in then offer the option of a personal orientation visit to orient them to their vacation home; usually the morning after arrival. This is useful and a good opportunity to answer any questions that arise about the house and what the area has to offer.
Do all the houses have pools?
All of our homes have private pools some also have spas most pools are 5 ft deep but some are 6ft at one end. All pools are surrounded by a pool cage which helps to keep bugs and debris from the pool area.
Are the homes licensed?
All our homes are licensed with the state of Florida through
the Department of Business and Professional Regulation within the Division of Hotels
and Restaurants.
What booking fees are involved?
We do not charge booking fees; the price you see on
this site is a pre tax, base fee before optional extras like pool heat are added.
A small convenience fee is charged for online reservation payments.
Can I choose the home I will be staying in?
Absolutely! In our online property search
area, You select the home that you think will fit your personal family needs. This
house will then be booked for you so you know what you are getting. Occasionally
a house may become unavailable for reasons outside our control; in this event you
will be notified immediately and offered alternative accommodation of the same or
higher standard.
How many people are allowed to stay in one home?
Unless a lower maximum is stated the legal restrictions are:-
3 bedroom homes accommodate
up to 8 people
4 bedroom homes accommodate up to 10 people
5 bedroom homes accommodate
up to 12 people
Do you charge a Security Deposit?
Yes; although the majority of guests use our homes as though they were their own, unfortunately some do not take as much care as they should. We charge a refundable deposit of $350 at time of booking, if the house is left as it was found then the full amount is refunded; usually within two weeks of departure.
Do the homes have telephone service?
Yes; the majority of our homes offer FREE Unlimited
Long Distance and FREE International calls to over 50 countries world wide -
What is your cancellation policy?
Period Prior to Cancellation -
6 Weeks Prior 25% deposit
2 -
Within 2 Weeks of start date 100% of rental cost
We do encourage guests to purchase a holiday insurance to safeguard against last minute problems.
How do I make a reservation?
Go to our ONLINE RESERVATIONS area, select a home that
you would like, enter your booking information and submit it; your booking will be
processed with automatic email confirmation immediately. All you need to remember
is to request any extras booking items you think you will need. We will then contact
you to confirm receipt and mail out your confirmation letter and arrival instructions.
Do the houses have a laundry?
Each house has its own Washer, Dryer, Ironing Board and Iron; due to the complexity of choice and personal preferences we do not supply washing detergent.
Does the pool need to be heated?
If you wish to swim, you should be aware that these
are outdoor pools and therefore subject to nature’s elements. In our experience almost
all guests would want the pool heated during the months of November through to March.
October and April can be marginal but generally need to be heated also; the rest
of the year the pools would not need heating. Pools are heated to an internationally
accepted standard of between 82 and 85 degrees. You may however wish to have the
spa (where appropriate) heated even during the summer, this can be arranged separately.
